Refund policy

Fabric Quality & Defect Policy

If you experience an issue with a flaw or defect in your fabric print, please contact us within 24 hours of your package being delivered and provide details regarding the concern.

Refunds or replacements will only be considered for fabric that is confirmed to have a manufacturing defect or print flaw. Issues related to color variations, monitor settings, cutting preferences, or customer selection errors are not considered defects.

Approved fabric returns must be shipped back to Jaz It Up Fabrics before store credit can be issued. Once the returned item(s) have been received and inspected, eligible refunds will be processed in the form of store credit


Fabric Flaw Policy

A fabric flaw is defined as any defect measuring larger than 1 inch and located more than 6 inches from the selvage edgesof the fabric. Please understand that minor imperfections may occasionally occur during the manufacturing and printing process. While these small flaws are uncommon, we will always do our best to ensure you are satisfied with your order.

Please note that if a file submitted by the customer is not seamless, this is not considered a flaw or defect on the part of Jaz It Up Designs. We make every effort to review submitted files; however, it is ultimately the customer’s responsibility to ensure all files are properly prepared and seamless before submission.