Refund Policy
At Jaz It Up Fabrics, we take pride in providing quality products and carefully preparing each order. Please review our refund policy before placing your order.
All Sales Are Final
Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, cancellations, or offer refunds for change of mind, ordering the wrong item or quantity, or no longer needing the product.
Damaged or Flawed Fabric
If you believe you received flawed or damaged fabric, you must contact us within 24 hours of delivery and provide clear photos showing the issue.
For purposes of our policy, a fabric flaw is generally considered a defect that is larger than 1 inch and located more than 6 inches from the selvage edge. Minor imperfections that do not meet these guidelines may not qualify as a flaw.
Submitting a non-seamless file for custom printing is not considered a printing flaw. Customers are responsible for ensuring submitted files are print-ready and seamless when a seamless print is desired.
If we determine that your fabric qualifies as flawed, we may require the affected fabric to be returned. Once the returned item has been received and inspected, an approved resolution will be issued as store credit.
Custom & Printed Orders
Colors may vary slightly between your screen and the finished printed fabric due to differences in monitors, devices, fabric bases, and printing processes. Minor color variations are not considered defects and do not qualify for a refund or store credit.
Order Changes & Cancellations
Once an order has been placed, changes and cancellations are not permitted. Please carefully review your fabric base, quantity, design, shipping information, and other order details before completing checkout.
Shipping
Once your package has been accepted by the shipping carrier, Jaz It Up Fabrics is not responsible for shipping delays, delivery times, or packages that are lost or damaged while in the carrier’s possession.
If a package is confirmed lost by the carrier, please contact us so we can review the situation. When applicable, we may offer a reprint or store credit.
Turnaround Time & Overdue Orders
If your order has exceeded our stated turnaround time and you have a concern regarding your order, you must contact Jaz It Up Fabrics via email before your order is processed for shipment.
Orders that have exceeded the stated turnaround time will not automatically be canceled, refunded, or placed on hold. If we do not receive an email from the customer, the order will continue to be processed as normal.
To help make up for the additional processing time, orders that are shipped after exceeding the stated turnaround time will be upgraded to Priority Mail at no additional cost to the customer.
Once an overdue order has been completed, processed, or shipped, our standard cancellation and refund policies will apply.
It is the customer’s responsibility to contact us via email regarding any concerns with an order that has exceeded the stated turnaround time.
By completing a purchase with Jaz It Up Fabrics, you acknowledge that you have read, understood, and agreed to this refund policy.
